Role within Team:
Work closely with the members of the Clinical Technical Support Team, as well as individually, to complete duties, activities and responsibilities efficiently. Team Members are empowered to maximize their individual strengths to help develop the Team to full potential. All Team Members are administratively self-sufficient; this includes, but is not limited to, answering the phone, mailing letters, faxing items, etc.
Job Duties:
- Answer Ultraflex telephone line and route calls, personal and business, throughout the building.
- Process internal requests.
- Complete various administrative tasks; including, but not limited to, distributing and processing incoming faxes, etc.
- Utilize established CRM software to maintain contact records and track detailed ongoing and completed activities.
- Provide central point of contact for practitioners, referring clinicians and patients to call when seeking clinical and technical support regarding application of Ultraflex technology.
- Process the intake of all incoming orders; discuss clinical application for each selection to ensure brace matches patient need.
- Provide back-up support and services to Packaging and Shipping.
- Establish and support positive customer relationships.
- Report CTS results (performance benchmarks, goal attainments, budget variance) weekly.
- Support the Marketing function.
- Other duties in the interest of the Company as needed or assigned.
If interested, please e-mail a resume and cover letter explaining why you are the right person for the position to
Maureen Gutkowski at mgutkowski@ultraflexsystems.com.
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